why cannot be connected?

  • some android smartphones are trully not supported,such as xiaomi redmi4(although some users tell us redmi4 can pair our smartband,we have accepted plenty of its users' complaints)、some samsung's early smartphones( especially before Galaxy S4).
  • comfirm your device has not been connected to other smartphones,especially other iPhones.If so,please unconnected first.
  • turn off the i6pro.press its screen till the i6pro shake for three times.This operation is to erase the pair information.After that,you can try to pair the i6pro again.(this operation is only for i6pro,other devices have no such operation.)

When notifications of my smartphone come,the smartband's push service does not work,why?
This usually happens in android devices.To make this function work normally,you need to set your smartphone first.Try the steps as follows.
  • Add iwownfit or zeroner health into white list.
  • If your phones have power-save mode,please get iwownfit or zeroner health out of this mode.
I use iPhone,but sometimes my smartband cannot accept iPhone's notifications.Why?
Sometimes iPhone's notifications cannot send to smartband.That's when iPhone's push service does not work.To make this function work normally,you need to 
  • Cancel the pair between your phone and your band,and then pair again.
  • After your iPhone gives a pair dialog,you need to comfirm and this function will start to work again.